Should you change your mind about a purchase you have made with us, Please return them to us in original condition within 5 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unused, in resale condition and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@sydneyhomewares.com.au. Please note that returns will need to be sent to the following address: 22/1 Holbeche Road Arndell Park NSW 2179.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products, Bulk orders or Special request orders, Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@sydneyhomewares.com.au.
